Job Posting: Learner Engagement Program Assistant, The Interior Design Continuing Education Council

https://charityvillage.com/jobs/search-results/job-detail.aspx?id=296336&l=2

The Interior Design Continuing Education Council (IDCEC) has what seems to be a telecommuting (but don’t quote me on that!) position working in customer service. The deadline for applications is July 18th.

Duties and Responsibilities:

• Answer all inquiries related to continuing education by phone and email in a timely fashion.
• Provide high quality, consistent customer service to internal and external audiences.
• Maintain and update electronic records for CE Registry users to ensure records are complete and accurate.
• Guide and counsel the interior design community of learners with regard to general policies and procedures.
• Assist with development and distribution of electronic quarterly newsletters and updates.
• Identify and merge duplicate records and send new learner letters monthly.
• Practice due diligence and make informed independent decisions within the scope of the job.
• Perform additional assignments as assumed or requested by the Executive Director.

  Qualifications:

• Completion of a post-secondary degree program and a minimum of two years administrative work experience that includes superior customer service to professionals and the public. An equivalent combination of education and experience may be considered.
• Excellent interpersonal skills including tact, diplomacy, sound judgment and sense of urgency.
• Advanced level computer skills in Word, Excel and PowerPoint to create reports and presentations for the Executive Director.
• Experience in web-based applications and Microsoft CRM is preferred.
• Understands and supports the importance of continuing education and lifelong learning.
• Problem solving skills are required to resolve issues proactively and independently.
• Prioritize assigned work and the ability to adjust or switch priorities during busy work periods

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